IMATECH ALWAYS COLLABORATES WITH ITS CLIENTS TO DEVELOP THE BEST SOLUTIONS
Our customers always come first, a principle we have adhered to for almost fifty years. We realise that supplying a full range of electrotechnical parts is one thing; making sure that your order reaches location X at time Y is something else.
That is why the best customer service is crucial to the Imatech organization. Our objective is to relieve you – our customer – of any hassle where we can. That is what we do at each stage of the ordering process.
As soon as your order has been placed, we will begin to keep you up to date on the progress of your order. If you order a spare part that is not in stock or that takes longer to deliver, we will contact the manufacturers to ensure that the agreed deadlines are met. We can also offer you the option of receiving quotes through your own portal.
We will take the paperwork off your hands. We guarantee that your order will be accompanied by full documentation, so you can also count on receiving the correct documents.
We will take paperwork off your hands. We guarantee that your order will be accompanied by full documentation, so you can also count on receiving the correct documents.
Safety Data Sheets are always supplied with every order. You can also rely on our co-workers to assist you with creating the necessary export documents.
Do you have specific requirements for the delivery of invoices? We will take that into account. You can set up the order pathway precisely as you wish to conform with your own requirements. Efficient, well-organised, and above all customer-friendly!
Our customers’ enthusiasm and commitment has ensured that we supply worldwide and are the reference supplier for electrical and technical equipment for marine and offshore. That is why Imatech values customer service so much and always works according to three principles:
- always offer our customers 100% professional, technical advice and optimum support;
- make sure the logistical process is properly organised, in our own inimitable manner, so we can react quickly and make sure the customer receives the required product in time;
- a service-oriented mindset for our customers and a commitment to after-sales, 24/7.